Terms of Service
Last updated: 30 April 2026
Welcome to Smiley Naturals. These Terms of Service ("Terms") govern your use of our website and the purchase of products from us. By accessing our website or making a purchase, you agree to be bound by these Terms. Please read them carefully.
1. Agreement to Terms
By using our website (www.smileynaturals.com) or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our website or services.
2. Eligibility
You must be at least 18 years old to use our services and make purchases. By using our website, you represent and warrant that:
- You are at least 18 years of age
- You have the legal capacity to enter into binding contracts
- All information you provide is accurate and complete
- You will comply with all applicable laws and regulations
3. Products and Services
Product Descriptions
We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content on our website is completely accurate, current, or error-free. We reserve the right to correct any errors or update information at any time without prior notice.
Product Availability
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our sole discretion. If a product becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.
4. Ordering and Payment
Order Placement: When you place an order, you are making an offer to purchase products. We reserve the right to accept or decline your order for any reason.
Order Confirmation: You will receive an email confirmation once your order is successfully placed. This does not constitute acceptance of your order.
Pricing: All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice.
Payment: We accept various payment methods including Cash on Delivery (COD), UPI, credit/debit cards, and net banking. Payment must be received before order processing begins.
Payment Security: All online payments are processed through secure payment gateways. We do not store your complete payment information on our servers.
5. Shipping and Delivery
Shipping and delivery are subject to our Shipping Policy. Key points include:
- We ship to all serviceable locations in India
- Delivery times vary by location (typically 3-14 business days)
- Free shipping on orders above ₹500
- You are responsible for providing accurate delivery information
- Risk of loss passes to you upon delivery
Please refer to our Shipping Policy for complete details.
6. Returns and Refunds
We offer a 14-day return policy from the date of delivery for eligible products. Returns must meet specific conditions outlined in our Refund Policy. Please refer to our Refund & Return Policy for detailed information on return eligibility, procedures, and refund processing.
7. Product Quality and Authenticity
Smiley Naturals guarantees that:
- All products are 100% natural and chemical-free
- Products are grown and processed on our own farms
- Products are authentic and as described
- Products meet applicable food safety standards
8. Intellectual Property Rights
All content on this website, including but not limited to text, images, logos, graphics, videos, and software, is the property of Smiley Naturals or its licensors and is protected by Indian and international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works, publicly display, republish, or transmit any content without our prior written consent.
9. User Accounts
When you create an account with us, you agree to:
- Provide accurate, current, and complete information
- Maintain and update your information as needed
- Keep your password secure and confidential
- Notify us immediately of any unauthorized access
- Accept responsibility for all activities under your account
We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent or illegal activity.
10. Prohibited Uses
You agree not to use our website or services to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit harmful or malicious code
- Harass, abuse, or harm others
- Impersonate any person or entity
- Engage in fraudulent activities
- Collect user information without consent
- Interfere with website operation or security
11. Limitation of Liability
To the maximum extent permitted by law, Smiley Naturals shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, revenue, or data
- Personal injury or property damage
- Delays or failures beyond our reasonable control
Our total liability shall not exceed the amount you paid for the product in question.
12. Disclaimer of Warranties
Our website and products are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.
13. Indemnification
You agree to indemnify and hold harmless Smiley Naturals and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services, violation of these Terms, or infringement of any rights of others.
14. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Andhra Pradesh, India.
15. Dispute Resolution
In the event of any dispute, we encourage you to contact us first to seek an amicable resolution. If the dispute cannot be resolved through direct communication, it may be submitted to mediation or arbitration as mutually agreed.
16. Changes to Terms of Service
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website with an updated revision date. Your continued use of our services after such changes constitutes acceptance of the updated Terms.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Contact Us
If you have any questions about these Terms of Service:
Email: support@smileynaturals.com
Phone: +91-70326 90550
Address: Smiley Naturals, Garraju Chipurpalle, Rajam, Andhra Pradesh - 535128, India