Privacy Policy
Last updated: 30 April 2026
At Smiley Naturals, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
Information We Collect
Personal Information
When you make a purchase or create an account, we collect:
- Name and contact information (email, phone number)
- Shipping and billing addresses
- Payment information (processed securely through payment gateways)
- Order history and preferences
Automatically Collected Information
When you browse our website, we may collect:
- Browser type and version
- IP address and device information
- Pages visited and time spent on our site
- Referral sources and clickstream data
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and deliveries
- Provide customer support and respond to inquiries
- Send you promotional emails about new products and special offers (you can opt-out anytime)
- Improve our website and services
- Prevent fraudulent transactions and enhance security
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that help us operate our business (payment processors, shipping carriers, email service providers)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure payment processing through trusted gateways
- Regular security assessments and updates
- Access controls and authentication measures
- Data backup and recovery procedures
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access and review your personal information
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information (subject to legal obligations)
- Opt-out of marketing communications
- Withdraw consent for data processing (where consent is the legal basis)
- Lodge a complaint with a data protection authority
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device.
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@smileynaturals.com
Phone: +91 70326 90550
Address: Smiley Naturals, Garraju Chipurpalle, Rajam, Andhra Pradesh - 535128, India
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.